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Governance of CCRC/LifePlan Communities

Use Of Resident Satisfaction Survey as One Perform...
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Our Board does use the Holleran Resident Satisfaction Survey as a metric in the evaluation. The action plans that evolve from the survey results are developed in conjunction with the Resident Council.
 
Can anyone tell me if their BODs conduct a Resident Satisfaction Survey, using the composite results as one of the metrics for evaluating Management performance?
 
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